DELIVERY TERMS & CONDITIONS

  • DELIVERY AND PLATFORM CHARGE: Delivery charge (including platform charge) of ₹99 (incl. of all taxes), which is non-refundable.
  • At checkout we have only the delivery charge title but it includes delivery charge and platform charge combined.
  • Return/Replacement of product delivery charge (including platform charge) of ₹51 (incl. of all taxes), which is non-refundable
  • In case of a replacement or return, ₹51* will be charged each time, which is non-refundable if the product is found non-defective from our end after inspection. This will apply only if we accept the replacement or return request.
  • If the product is defective or broken from our end, the replacement or return charge of ₹51 will be refunded; also, we will refund the shipping and platform charge of ₹99 (a 360-degree video of the product is a must at the time of unboxing). Otherwise, the return charge, shipping charge, and platform charge of ₹99 will not be refunded.
  • If the product is damaged due to our shipping partner, the replacement/return charge will be refunded.
  • If the order is canceled after placement, the delivery charge of ₹99 is non-refundable once an AWB number is generated (we will only keep a record of the AWB number for 3 days).

 

SHIPPING TIME: 

  • Orders are usually processed and shipped within 48 working hours. Actual delivery time depends on the courier partner.
  • Please note: Personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.

 

CASH ON DELIVERY:

  • As we provide CASH ON DELIVERY, but with the condition of PARTIAL PAYMENT*.
  • Customers are required to pay a partial amount/partial payment of ₹150 only or 50% of order value of lower valued products at the time of placing the order, and the remaining balance should be paid at the time of delivery.

 

Why do we offer partial payment?

  • To reduce fake or unconfirmed orders, we offer partial payment for COD orders.
  • This helps us ensure smooth processing and delivery of genuine orders.

 

TRACKING: 

  • You will receive tracking details over email and WhatsApp.
  • Orders that have already been shipped cannot be canceled through our website. If you wish to cancel a shipped order, please contact our customer service team directly by phone for assistance.
  • We reserve the right to cancel any order at any time, based solely on the description, due to the unavailability of the product or any other unforeseen circumstances, as we are using multiple tech platforms, so there may be some glitches that can create unfavorable conditions for us.
  • A confirmation for higher value orders needed, they acquire a significant amount of logistic costs.

E. & O.E.