Refund:

• We offer a 7-day return policy for all items that are unused.
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount and a right to cancel the refund. This shall extend to promotional products, including but not limited to free gifts and silver products.
• Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
• Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• In case the charges exceed Rs. 100, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 100 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the product to our warehouse and will receive shipping charges up to Rs. 100 (max). with their refunds (valid shipping receipt and proof is required) towards shipping charges with their refund.
• We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.

Cancellation:

• We reserve the right to cancel any order at our discretion.
• If you choose to cancel the order online before the product has shipped, the full order amount will be refunded to you. However, if the product has already shipped, we will not consider your cancellation request, and the shipping charge may or may not be deducted at our discretion.
• Refunds for cancelled orders will be credited to the original payment method within 15 working days.